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Changing the Way
the World Works |
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Conference
2010 Boston University Saturday, April 10 Boston, MA |
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Root Cause Analysis For all types of industries when a problem occurs, the ability to
conduct good root cause analysis to address the problem is critical. Companies rely on their employees to have
the abilities and skills necessary to determine the root causes of problems
in order to correct and also prevent issues from reoccurring. If good root cause is not performed, the
problem can result in a decline in company reputation and loss of customers.
This session will discuss different root cause analysis approaches in
industry, some of the tools utilized for root cause assessment, and traps to
avoid when conducting root cause analysis. About the Speaker Monique Dumais is a Staff/Manufacturing Engineer at Pratt and Whitney,
East Hartford, Connecticut. Monique
works in Engineering and leads or supports many quality and continuous
improvement initiatives. She teaches Root
Cause classes for Pratt and Whitney’s Engineering Technical University. Recently, she mentored students as a member
of the IPM - Lean / Six Sigma project advisory team at RPI - Hartford. Monique received her M.S. in Engineering Science from Rensselaer (RPI)
at Hartford. She also has an MBA from Rensselaer (RPI) at Hartford, a
B.S.B.A. in Management from Western New England College and an Associates in
Applied Science in Electronic Technology degree from Wentworth Institute of
Technology. She is also a Lean / Six Sigma Certified Black Belt (RPI),
Certified Quality Engineer and Quality Technician through the American
Society for Quality. Monique has over 20 years of quality, technical, manufacturing and
engineering experience in electronics, plastics and aerospace products and
services for military, commercial and industrial applications. Before joining
Pratt and Whitney, Monique was employed as the Quality Manager and later as
the Materials Manager at Hardigg Industries, Corporate Headquarters. As Quality Manager, she led the Corporate
Head Quarters and United Kingdom facilities to successful ISO 9001
certification. Prior to working in that capacity, she was employed at two
different electronics and electrical manufacturers working in Production,
Engineering and Quality positions performing failure analysis, product
development engineering, as well as, leading and participating on continuous
improvement activities. When not working, Monique enjoys spending time with her Jack Russell
Terrier dog, playing drums, guitar and violin, and touring historical places
of interest. |
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